MoreYeahs

Category: Sales

  • Do You Know When Did the Call Center Start in India?

    Do You Know When Did the Call Center Start in India?

    Call Centers In India

    In the early 90s, Indian call center emerged with promising opportunities. It was the time when the US, UK, and Australian companies outsourced their business in India. These businesses benefited in India just because of low labor costs, a large English-speaking population, and a workforce ready to work 24/7.

    If we observe call center in India, we will find that the majority of employees are the age of thirty, unmarried, and college students. People, irrespective of gender, find it convenient to work across different time zones, such as the US, UK, and Australia. Overall, working in an Indian call center is considered a fast way to become financially stable as it is the highest-paying industry.

    Major Call Center Cities in India

    Major Call Center Cities in India
    Call center in India are flourishing due to an affordable and hardworking workforce. India is a well-liked and beneficial country for outsourcing a variety of commercial activities due to its robust IT infrastructures, easily available communication, and sizable working population. Furthermore, the Indian government actively supports global businesses, particularly in the customer service and business process outsourcing (BPO) sectors.

    The key hubs for BPOs and Indian call center are located in major cities such as Bangalore, Delhi, Mumbai, Chennai, Pune, and Hyderabad. These cities are known for their thriving business environments and skilled workforce, making them ideal locations for outsourcing operations.

    Evolution Of Call Centers

    The idea behind call center outsourcing in India was centered around selling and handling customer queries with a more comprehensive approach. These centers are now known as “Contact Centers” and their staff members are accessible across multiple platforms to swiftly address customer concerns. By integrating cutting-edge technologies, businesses can not only improve their operational efficiency but also boost their standing in the marketplace.

    Qualification Required For BPOs

    Qualification Required For BPOs
    As we know call center is a place where anyone can earn a handsome amount to fulfill their dreams. Most 10+2 graduates find BPOs to start their career with because holding a graduation degree enables them to voice processes. However, good command of the language, excellent communication skills, and strong typing abilities are required in this industry. The promotions and incentives are based on individual performance within a short period. BPOs can be found in healthcare, education, business management, manufacturing, and technology industries. Numerous career opportunities are available in BPOs, as they depend on various job sectors.

    These are some career opportunities in call centers in India:

    • Customer Care Specialist
    • Customer Service Representative
    • Call Center Supervisor
    • Customer Success Manager
    • Call Center Representative

    Conclusion

    The call center in India is a profitable industry and significantly contributes to the economy. Since the early 90s, India has been considered the most suitable center for BPOs. Factors like cheap and graduate resources, IT infrastructure, and time zone advantage make India profitable. Many graduates find this industry promising to start their career with. Tier 1 cities in India like Bangalore, Delhi, and Mumbai continue to thrive as key locations for these services.

    FAQs

    Why are call center processes outsourced to India?
    Low labor costs, a large English-speaking population, and a workforce ready to work 24/7.

    There are several reasons why call centers in India are growing:

    • Advanced IT infrastructure
    • Majority of English- Speaking people
    • Affordable labor
    • Government support
    • Time zone advantage

    Are BPO and outsourcing the same?
    Certainly, BPO and outsourcing are not the same; BPO refers to contracting out non-primary activities such as customer services, HR, accounting, etc. while business operations and functions are involved in Outsourcing.
    What is BPO vs call center?
    BPO is an umbrella in which various business processes are involved but the call center is specifically dedicated to handling customer interactions over the phone, email, or chat to support the queries of the client.

  • IT sector startups boom despite the economic slowdown

    IT sector startups boom despite the economic slowdown

    Here are some interesting observations:

    • IT is self-dependent

    Most core sectors depend on the funds of the Government or some angel investor. But in IT what you all need to start a company is just a laptop (just kidding). But that’s still the reality because core sectors involve the tedious process of approval from the government bodies but here in IT you just need some innovative and technically expert individuals who are looking forward to new opportunities to convert into business. Also, various bidding portals too have more jobs posts pertaining to IT as compared to the core sector projects which makes this market more open to the software geeks.

    • Qualitative Assessment

    The yearly appraisal of the core sectors is more dependent on the number of years spent in the profession rather than the quality of the experience. Of course, this does hold true for the ones who are working and creating their models on software,……but that again brings us back to the IT. The IT industry is more focussed on the targets achieved rather than giving importance to the number of years of experience.   

    • High ROI

    Let’s take an example:

    You want to start a crusher plant. Just think of the investments that are needed for this.you must have come to a huge number right? In addition to this if you are looking to start a construction company that is dealing in highways than you will have to, first of all, invest the amount of your own and then after review from the NHAI and bank officials funds will be granted to disbursed to you.

    And the return for this cost is also uncertain as the flow of money in these industries is also a time-dependent factor. But for the IT sector, you can use your networking skills to bring in more projects so eventually, there are no big investments required to start your fresh venture. And that does not require a huge handsome investment for a startup.

    #Opinion

    The above-mentioned points are not stated to compare the two industries. For the perennial development of a country, both the industries go hand in hand. But it is just a reference for someone who is looking for a startup and is falling short of funds. There are myriads of examples where the big industry tycoons from core sectors who started from scratch and now they are millionaires.

    The bottom line is life is all about exploring the best of you. Once know the niche that you are expert and work with your passion then there is no one stopping you. And never forget that there are endless opportunities but “opportunities always come dressed in the clothes of work”

  • Worried About Sales Target

    Worried About Sales Target

    Every salesperson is having concern of Targets, like How to achieve? What will help in targets? What procedure I should follow, Where I can get big projects? And a lot of thoughts coming in every Salesperson’s mind.

    Do you know how much it’s easy? Here are the points I’m sharing with my personal experience.

    • Focus on the company, not the Prospect
    • Follow-up by Multiple Email
    • Relevant Content to Prospect
    • Know when it’s time to break up
    • Vary your follow-up mediums
    • Be persistent just for a while
    • Don’t follow-up too often
    • Build your Social Media Presence
    • Ask for reference
    • Not done after a Sale

    Focus on the company, not the Prospect If you’re selling your product to small businesses, reaching out to one person could be enough. But if you’re selling to larger organizations, multiple people are involved in the buying decision and you need to build relationships with all of them.

    Follow-up by Multiple Email What you have to remember is that you may not get a response from your first email as inbox clutter is too common. Get ready to send multiple emails if you plan on using this approach. Here, you must give a lot of importance to the subject line, as it acts as the underlying factor to open your email or not.

    Relevant Content to Prospect If you are talking to any prospect or sending any mail that should be relevant if you want attention from the client.

    Know when it’s time to break up the Best time to follow-up with any prospect is the time when he is looking for services.

    Vary your follow-up mediums Follow-up medium should be different not only one.

    Be persistent just for a while Don’t give up, If you haven’t got a response from your first email.

    Don’t follow-up too often It’s simple. Stick to your follow-up schedule.

    Build your Social Media Presence Please check this blog how to make Social Media Presence  https://sproutsocial.com/insights/building-social-media-presence/

    Ask for reference Nothing is better than a happy customer because happy customers spread the happy word & they will refer you further or you can ask for referrals.

    Not done after a Sale Don’t treat a signed contract like a finish line. There are high chances you will get more business from the same client, so continue your follow-up.

    Sales is always about Persistent. To achieved target, its very important to “you should be persistent whatever approach you are using.”

    Well said by:

    “Either you follow-up or you fold-up”
    ― Bernard Kelvin Clive